We collect data such as name, age, contact details, identity proofs (PAN, Aadhaar, passport), property details (for Hosts), payment information (processed securely), and communication content like reviews or messages.

We automatically collect device details, IP address, browser type, location (with permission), cookies, analytics identifiers, log files, browsing activity, and session details.

We may receive additional data from payment gateways, OTA partners, social media logins, marketing partners, KYC providers, and publicly available sources.

We use your information to register/verify users, process bookings and payments, communicate updates, improve listings, personalize recommendations, prevent fraud, comply with legal obligations, and enhance platform security.

Your information may be used for service delivery, marketing, analytics, legal compliance, and platform protection. We may combine information from multiple sources to improve our services.

We may share data with Hosts/Guests, service providers (payment gateways, analytics, hosting, marketing), government authorities, affiliates, and for legal compliance. We do NOT sell personal data. Public content like reviews may be visible publicly.

We use cookies, web beacons, Google Analytics, Meta Pixel, and similar technologies to improve your experience, track usage patterns, and enhance marketing accuracy. You may disable cookies, but some features may not function properly.

We retain your information while your account is active or as required for legal, operational, or compliance reasons. Some information may be retained after account deletion. Data may be stored on servers within or outside India.

We use SSL encryption, firewalls, access controls, and periodic audits to safeguard information. However, no online transmission is 100% secure, and Gharana Stays is not liable for breaches beyond reasonable control.

Users can access, update, correct, or request deletion of their data. They may withdraw consent, though this may limit platform features. Some records may be retained to comply with legal obligations.

You may receive transactional messages and promotional updates. You can opt out of promotional messages via unsubscribe links or by contacting support. Transactional messages cannot be opted out of.

Our platform may link to third-party sites. We are not responsible for their privacy practices, content, or security. Users should review external policies before interacting.

Our platform is not intended for users under 18. We do not knowingly collect data from minors; if such data is found, it will be deleted upon verification.

Grievance Officer, Gharana Stays LLP. Email: [Insert Email] | Phone: [Insert Number] | Address: [Insert Address]. Office Hours: Mon–Fri, 10:00 AM–6:00 PM IST.

We may revise this Policy anytime. Changes will be posted on the Platform. Continued use after updates signifies acceptance of the revised terms.

This Policy is governed by Indian law. All disputes fall under the exclusive jurisdiction of courts in Jaipur, Rajasthan.

While we implement reasonable security measures, Gharana Stays LLP is not responsible for unauthorized access, hacking, or breaches beyond its control. Using the Platform constitutes acceptance of this disclaimer.